![]() ![]() ![]() They have never said it in whole site meetings, but in smaller team meetings I have heard both MATT and TIM say things like, 'If your dealing with a redneck from the country or a '*bleep*' from the city, you need to make sure their rates and fees are much higher, thats where you make your money. How are we trained to do that you ask? TIM and MATT put it by saying 'find the low-level clients that you can make your money off of'. So the higher the rate and fees we give the customer, the more we get paid. Besides our base salary that we are paid, we are also paid on premium of the loans we sell, (which is how high we can jack up the customers rate, how much extra money in points we can charge them as well, and if we can convince them to take an adjustable mortgage instead of a fixed). I will be the first to admit that I don't have alot of mortgage experience, but what we are trained to do, I know is wrong. BEWARE, if you are a customer or soon to be a customer of Quicken Loans, please double think your decision. Not only does TIM and MATT screw their employees, but we are also trained to screw our customers. But its not as if they hide it, MATT and TIM are quite open about the fact that they want you at work from 8-8 and to work through your lunch hour. Although they do have the Fair Labor Act poster hung in 3 different spots at the site, I think someone has forgotten to read them thoroughly. I have copies of schedules that show 10-12 days, 6 days a week. TIM and MATT work their 150+ loan officers at our site about 60-75 hours per week, and the company does NOT pay overtime, but that labor is mandatory to keep your job. I can't speak for all of the Quicken Loan call centers, but I do know what goes on in this Arizona sweat shop. Whether its comments derogatory towards woman or racists jokes aimed towards his panics and african-american clients, there actions and speech are appalling. Just to start, these are 2 of the most fowl mouthed managers that I have ever worked for in my entire life. Their names are TIM BIRKMEIER and MATT STOFFER. Before I get to our illegal daily practices and crooked ownership, I want to start with some of the common practices of the 2 managers that run the call center that I work at in Arizona. I can honestly say that this is a company that is owned, ran, and managed by crooks. I have been at Quicken Loans for just over a year and can honestly say its the worst job I have ever had. Just to give you a quick background, I was born and raised in Arizona and have spent most of my life in sales, mostly automotive. I am a current employee at Quicken Loans. ![]()
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